Refund policy
RETURNS
STANDARD RETURN POLICY:
We understand that not every product meets your needs or expectations. Our aim is to make the return process as straightforward and fair as possible for products that haven’t met your project requirements. This includes products not on sale, clearance, or customized, including leather panels.
We offer a 30-day return window from the date of receipt for approved returns. All approved returns are subject to a 20% restocking fee, which will be deducted from your refund.
RETURN SHIPPING COSTS:
Return shipping costs are the responsibility of the customer. Should a return be authorized, you'll need to cover these costs, including any necessary packaging to ensure the product's safe return in new and unused condition.
PRODUCT RETURN REQUIREMENTS:
Shrink-wrapped Products: Must be returned with the shrink-wrap unbroken.
Branded Packaging: Must be returned in their original, sealed packaging.
Leather Panels: Returnable within 30 days provided they have not been modified in any way and are in their original shipped condition.
CUSTOMIZED ORDERS & CANCELLATIONS:
We begin crafting your custom order the moment it's placed to ensure timely and accurate delivery. Because these items are tailored to your specifications, a 20% cancellation fee applies to all customized orders. If cancellation occurs after production approval, a higher cancellation fee may apply to account for the materials and labor already invested.
NON-RETURNABLE ITEMS:
Customized Products: Cannot be returned due to their personalized nature.
Clearance, Sale, and Odd Lot Items: Are not returnable due to their discounted pricing.
Color Differences: We strive for accurate representation, but cannot guarantee exact matches without a sample.
ITEM DAMAGED IN TRANSIT:
If your order arrives damaged, please contact us at support@patchcrafters.com
with details and photographs of the damage for assistance.
INSURANCE CLAIMS:
We advise purchasing insurance to protect your order. Insured orders are fully covered for loss or damage. Without insurance, we release all monetary responsibility for lost or damaged orders, though we'll attempt to assist in tracking down the issue to the extent possible.
HOW TO INITIATE A RETURN:
Email support@patchcrafters.com
with your order number and the reason for your return. If your return is due to an issue with the product, include photos to facilitate the process. Approved returns will receive an RMA number, crucial for processing your return.
REFUND OR REPLACEMENT:
Upon receiving your return, we'll inspect the item(s) and process refunds or replacements accordingly. Refunds can take up to 7 days to process, with additional time for your bank to process the transaction. Replacements will follow our standard processing timeframe.
WHERE TO RETURN:
Contact support@patchcrafters.com
to initiate your return and receive an RMA. Returns without prior authorization or for non-returnable products may face processing delays or denial.
